Professional Hospitality Leadership
Jay Morin, RRP- National Director of Operations, Tricom Management
Jay Morin has extensive knowledge in the management of timeshare and condominium properties, dating back to 1980. He has personally managed six timeshare and condominium resorts in southern California and Utah. Jay joined the Tricom team in August 1987 as Resort Manager of Snow Lake Lodge in Big Bear Lake, California. Jay assisted Tricom in taking Snow Lake Lodge through a developer bankruptcy, up to recognition as a “Gold Crown Resort” by Resort Condominiums International. In 1990, Jay joined the Tricom corporate team in Anaheim, California in the position of Project Director. Today, he is responsible for overseeing of all operations for the Tricom corporate office, and for in excess of fifteen owners associations on a national basis. Jay directs a team of three regional Project Directors, and over fifteen resort managers. The operations team is responsible for ensuring all aspects of the properties are performed in a timely and professional manner, including front desk, housekeeping, maintenance, communication, budgets, variance reports, property inspections, adherence to local, state, and federal regulations, and coordination of Board of Directors and Annual Association meetings.
In March 1999, Jay earned enough credits through American Resort Development Association (“ARDA”) to receive the highest industry professional title of Registered Resort Professional (“RRP”). In April 1999, Jay won the prestigious ARDY Gold Award for Resort Executive of Multiple Resorts. Prior to joining Tricom, Mr. Morin spent seven years managing timeshare resorts and seven years in the food and beverage industry. Mr. Morin attended the University of California, Santa Cruz.
Steve McMains, Project Director of Operations, Tricom Management
Steve McMains joined Tricom Management as the Reservations Manager for Platinum Interchange in December of 2013. He has an extensive background in Customer Service and Operations Management. The son of a Foreign Service Officer with The United States Information Service, Steve lived in Germany, Vietnam, Austria and France, and travelled throughout the world before coming to California to attend USC. He transitioned from Platinum Interchange to Tricom Operations in 2016. Outside the office Steve doubles as a musician and father to his daughter Gwen.
Dina Fischer – Director of Human Resources, Tricom Management
Dina Fischer has been the Human Resources (HR) Director for Tricom Management since 1999. She is responsible for managing all HR activities for 300 plus team members. Some of Dina’s responsibilities include recruiting/employment, benefits administration, employee relations, policy communication, administration of vacation/sick program, payroll and compliance with state and federal laws. Dina is well versed in the practices and principles of HR, and she is a definite asset to the Tricom team.
Tricia Deschamps– Business Administration, Tricom Management
In 1990, Tricia Deschamps began her career with Tricom Management. Besides closely working with the Executive Department, Tricia routinely collaborates with the Operations Department, association managers and Platinum Interchange team members. Also, Tricia manages the Administrative Department and is responsible for coordinating management proposals/requests for proposals and collateral marketing materials. In 2001, Tricia won the esteemed Gold ARDY Award for Administrative Staff Member.
Lisa Martin– Controller, Tricom Management
Lisa Martin began working with Tricom in 1999. She is responsible for managing all accounting and information technology/telecommunication functions for Tricom, Platinum Interchange, Tricom Realty Services and the managed associations. Lisa’s main functions include establishing and maintaining the accounting principles, practices, procedures and initiatives of the company.
Donna Palamara – Accounting Manager, Tricom Management
In 1991, Donna Palamara began her career with Tricom Management. As the Accounting Manager, she oversees the entire Accounting and Cash Receipts Departments. Donna continuously proves her dedication and expertise by training new accountants and implementing accounting procedures always with the focus of accuracy and timeliness in financial reporting for all Tricom managed associations. Since 1991, Donna’s continued service in the timeshare industry has not gone unrecognized as exemplified by her ARDA nomination and many Tricom awards. Donna originally began her accounting career in 1976 and attended California State University, Long Beach.
Thomas (“Tom”) Jay – Accounts Receivable Manager, Customer Relations, Tricom Management
Thomas Jay oversees the Billing and Customer Service Department, and has done so since early 2000 while orchestrating the day-to-day activities for his team. Together, they handle the customer service calls and administration of billing for all properties managed by Tricom Management; which includes oversight of the invoicing of maintenance fees as well as the collection and foreclosure process. Thomas is a well respected team member that is an effective problem-solver.
Ellen Levering – Accounts Payable Manager, Tricom Management
Ellen Levering started working with Tricom Management in 1989. Ellen oversees the operations of the Accounts Payable Department. She ensures that all accounts are entered and paid on a weekly basis. Ellen is a detail-oriented individual who closely manages her Department with the utmost professionalism. She is a real asset to the organization and to all the managed associations.
Lynn Hall– Revenue Manager, Platinum Interchange
Since 1997, Lynn Hall has worked with Platinum Interchange. She is based in our corporate office in Las Vegas, Nevada. Lynn originally started as a Vacation Counselor in the Anaheim, California corporate office and quickly was promoted to Inventory Control Manager. Lynn has received nine ARDA Silver Awards for various categories including: Owner Relations Staff Member, Owner Relations Manager and Technology Team. She regularly represents Platinum Interchange at regional and ARDA conferences, resort owner meetings and events, and just about anything we participate in. We are proud of Lynn’s dedicated years of service to our customers and to the organization. Lynn is a true customer service talent.
Joz Zavlyn– Business Development Manager, Platinum Interchange
Joz Zavlyn began his career with Platinum Interchange in the late 1990’s. Originally, in 1998, Joz started working at the Jockey Club resort in Las Vegas, Nevada. Shortly after Tricom Management began managing the Jockey Club, Tricom quickly recognized Joz’s keen customer service talent and promoted him at the front desk. Joz continued to impress guests, owners and Tricom with his sincere and caring demeanor and was promoted to the Business Development Department within Platinum Interchange about six years ago. Joz is the trainer for Platinum Interchange and teaches all new team members how to book exchanges and rentals with a winning customer service attitude. Next time you are in Las Vegas, stop by Platinum Interchange’s office in the Jockey Club and Joz will assist you with your exchange and rental requests. Joz is truly tops in customer service and even ARDA agrees by awarding him three awards to date.
Jamie Ibarra – Resale and Owner Rental Coordinator, Tricom Realty Services
In 1999, Jamie Ibarra began working at Tricom as Office Assistant. Moved up to Accounts Receivable Specialist and transferred to Platinum Interchange where she worked in the marketing department. Currently, Jamie is responsible for managing sales, resales, deed backs, and the Owner Rental Program. She has a professional attitude with a welcoming personality and is available to answer owners’ questions. Jamie works closely with escrow/title companies and all the Tricom managed resorts.